Refund policy

REFUND POLICY

Last updated: 09/08/2026

At HUEVIA, we want you to love what you put on your lips. If your order doesn't meet your expectations, we'll work with you to fix it.

Our 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all orders placed through our website. If you're not happy with your purchase, you may request a refund within 30 days of delivery.

Conditions

Products may be opened or partially used, provided they are in reasonable condition.
Return shipping costs, when a physical return is required, are paid by the customer.
All returns must be authorized by our support team before shipping anything back. Unauthorized returns will not be processed or refunded.

How to Request a Refund

Contact our support team with your order number:

📧 contact@huevia-us.com
📞 +1 (947) 207-4947

We reply within 24 hours on business days and will give you next steps within 24–48 hours.

Return Address (once authorized)

ECOM OPTIMA LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States

Do not send any package to this address before receiving written authorization from our team. Packages sent without authorization cannot be tracked to your order and will not be refunded.

Your Refund Options

Depending on your situation, we can offer:

Partial refund — Keep the product and receive a partial refund. No return needed.

Free replacement — For items that arrive wrong, missing, or damaged, we ship a replacement at no cost to you.

Full return and refund — Send the product back for a full refund of the product price. Original shipping fees are non-refundable.

Hygiene Products

Because lip products are applied directly to the skin, a physical return is often not required. In most cases you may keep or safely dispose of the product and still receive your refund or replacement.

Damaged, Defective, or Incorrect Orders

Your order number
Photos of the product and the outer packaging
A brief description of the problem

We will arrange a replacement or refund right away, usually with no physical return required.

Cancellations

Orders can be cancelled within 12 hours of purchase. After that window our fulfillment center may have already processed the order and cancellation is no longer possible. You can still request a return once the package arrives.

Refund Timelines

Approved refunds are issued to the original payment method:

Partial refunds: 2–5 business days
Full refunds: 5–10 business days

Your bank or card issuer may need additional time to post the credit. If nothing has appeared after 15 business days, email us and we'll investigate.

Not Eligible for Refund

Requests submitted more than 30 days after delivery
Products damaged by misuse, improper storage, or exposure to extreme temperatures
Original shipping and handling charges
Gift cards, where applicable

Exchanges

Want a different HUEVIA shade or product? Contact support. Exchanges are typically handled as a refund followed by a new order.

International Orders

The same 30-day guarantee applies to orders shipped outside the United States, with these differences: international return shipping is more expensive, customs duties and import taxes are not refundable, and processing may take longer due to transit times. If your 30-day window is affected by an unusually long transit, contact us and we'll review your case.

Questions