Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In its original packaging

• Accompanied by the receipt or proof of purchase

Please note that, due to hygiene reasons, opened or used beauty products cannot be returned unless they are defective or damaged upon arrival.

How to Start a Return

To initiate a return, please contact us at contact@huevia-us.com.

If your return request is approved, we will provide you with return instructions, including the return shipping address:

Shenzhen Qi Mei La Technology Co., Ltd.
303 Nanjing Village
Minzhi Street, Longhua District
Shenzhen, China

Please do not send items back without contacting us first, as unauthorized returns will not be accepted.

If you have any questions regarding a return, you can always reach us at contact@huevia-us.com.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong product, contact us as soon as possible at contact@huevia-us.com so we can evaluate the issue and provide an appropriate solution.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used beauty and personal care products (unless defective)

• Personalized or custom-made products

• Gift cards

• Sale or clearance items

• Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your eligible product following our return process. Once your return has been approved, you may place a new order for the item you prefer.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@huevia-us.com.